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Inside Sales Coordinator

Muck Rack is in search of a stellar, full-time, Inside Sales Coordinator for one of the fastest growing tech startups in NYC! Remote OK!

Muck Rack is looking for a detailed-oriented Inside Sales Coordinator who can take ownership over the daily inbound requests we receive. From Fortune 500 companies to growing organizations, Muck Rack is being sought out by the top companies in industries that include Entertainment, Healthcare, Financial Services, Tech and more. You will be responsible for taking ownership speedily responding to help the sales representatives begin their efforts. You will be the first impression our future customers experience with Muck Rack. Your insights and your connection with the prospects will guide the sales team to victory!

Muck Rack is the leading software platform for public relations and communications executives. Our mission is to make journalists, PR pros and marketers more successful by providing them with the technology they need to find journalists to pitch, and monitor their brand on a day-to-day basis via our Muck Rack advanced service.

This position will work closely with the sales team and the Sales Operations Manager. We’re a fast growing startup, so you’ll be able to make a big impact and work with company leadership to suggest improvements to all parts of the business.

Responsibilities include

  • Handle all inbound leads which includes:
    • Prospecting leads
    • Divvying leads to business development team
    • Scheduling and rescheduling
    • Confirming calls
  • Handle in-person demo setup which includes:
    • Confirming amenities are available for demo
    • Ordering food if necessary
    • Confirming delivery of food
  • Keep Sales Operations manager updated with daily progress
  • Provide weekly metrics displaying the team’s sales-related progress
  • Other responsibilities that may fit in with the sales operations spectrum not mentioned here
  • Preferred skills and interests

    • Based in one of the following states: New York, Idaho, Massachusetts, Texas or Pennsylvania
    • Available from 9am – 5pm ET, Monday - Friday
    • Excellent internet connection if remote
    • Detail-oriented
    • A positive “can-do” attitude and problem-solving skills
    • Strong written and verbal communication skills
    • Comfortable making phone calls to potential customers
    • Independent worker without need for constant direction
    • 1-3 years customer service experience
    • Knowledge of typical sales processes (preferred but not required)
    • Working knowledge of the following software/programs required: Google applications (Drive, Gmail, Hangouts, Calendars, etc.) and Dropbox
    • Working knowledge of the following software/programs preferred: Streak or other CRMs, Trello, Slack, Zoom, and Intercom

    How to apply

    Send an email to: susan@sawhorsemedia.com and tell us why you’re interested in working at Muck Rack. Be sure to include a link to your LinkedIn, resume and any other materials demonstrate your abilities, work, etc.